Terms of service
These Terms and Conditions apply to all orders you place with Lichcards. They are written for consumers and do not affect any rights you have under applicable law. If anything in these articles is unclear, please feel free to email us.
Article 1 — Identity of the trader
Lichcards
De Trompet 18C
1601 MK Enkhuizen
The Netherlands
Telephone: +31 85 744 4550
Email: info@lichcards.nl
Chamber of Commerce number: 86527789
VAT identification number: NL004270747B85
Shop opening hours: Monday to Friday from 10:00 to 17:00 and Saturday from 12:00 to 15:00. The shop is closed on Sundays. You can call or email us on working days.
Article 2 — Applicability
These Terms and Conditions apply to every offer made by Lichcards and every agreement concluded between you and Lichcards.
You can read and save these Terms and Conditions before completing an order. They remain permanently available on this page so that you can consult them later. On request, we will send them to you by email free of charge.
Our Refund Policy, Shipping Policy and Privacy Policy also apply and form part of these Terms and Conditions. If a provision in one of those documents conflicts with these Terms and Conditions, the provision that is most favourable to you as a consumer will apply.
Article 3 — The offer
Our offer contains a description that is sufficiently complete and accurate for you to assess what you are buying. For single cards, we state details including the set, card number, language and condition. For sealed products, we state the release and packaging format.
Images are a faithful representation of the product. Colours on your screen may differ slightly from the physical product. For single cards, the image may show a representative example; the condition stated for the item takes precedence.
Obvious mistakes and manifest errors in an offer are not binding on us, such as a price that is clearly incorrect because of a typing error or technical fault. If we discover such an error after you order, we will contact you. You may then cancel the order free of charge and any amount already paid will be refunded in full.
Every offer is valid while stocks last.
Article 4 — Prices
All prices on the website are in euros and include VAT. Shipping charges are calculated separately and are always displayed in your basket and at checkout before you pay.
Prices may change. The prices of single cards and sealed products follow the market and are therefore subject to change. A price change after the agreement has been concluded does not affect your order: you pay the price that applied when you ordered. The only exception is a price change resulting from a change in VAT rates.
Standard shipping is free on orders of €75 or more within the European Union. Below that amount, shipping costs €5.95 to the Netherlands and Belgium, €8.50 to Germany and €9.95 to other EU countries. Shipping to Canada costs €29.95. If your order fits through a letterbox, checkout will also show a lower-cost letterbox parcel: €3.95 to the Netherlands, €4.95 to Belgium, €7.50 to Germany, €8.95 to other EU countries and €28.95 to Canada. Current rates, delivery countries and delivery times are listed in our Shipping Policy.
Article 5 — Formation of the agreement
The agreement is concluded when you complete your order at checkout and we accept it. We will then immediately send an order confirmation to the email address you provided. That confirmation is evidence of the agreement, so please keep it.
If you have not received a confirmation, first check your spam folder and then contact us at info@lichcards.nl.
We may refuse an order or attach additional conditions to it, for example where there is a well-founded suspicion of misuse, an obvious pricing error or an item proves unavailable. We will tell you within a reasonable time and refund in full any amount already paid.
If you pre-order an item, the expected release date is stated with the product. That date is determined by the publisher and may change. We will keep you informed if it does.
Article 6 — Payment
You pay for your order directly at checkout. The available payment methods are shown there. We use Shopify Payments and external payment providers, including Klarna.
If you choose deferred or instalment payment, the payment provider’s terms also apply. That provider may carry out its own assessment before accepting the payment.
We process your order once payment is confirmed. If you notice an error in the payment details you provided, notify us as soon as possible.
Article 7 — Delivery and performance
We deliver to the address you provide with your order. If that address is incorrect, tell us as soon as possible. We can usually amend it while the parcel has not yet been handed to the carrier.
Orders are shipped with PostNL. We process shipments through Sendcloud and send you a track-and-trace code once your parcel is on its way. We package cards and sealed products carefully so they arrive in the same condition in which they leave our shop.
We fulfil accepted orders promptly and in any event within 30 days, unless we agree another delivery period with you. If we cannot do so, we will notify you in good time. You may then terminate the agreement free of charge. In that event, we will refund the amount paid no later than 14 days after termination.
We bear the risk of damage to or loss of products until you, or a person designated by you, receives the parcel. If you independently choose a carrier other than one offered by us, the risk passes when we hand the parcel to that carrier.
Article 8 — Collection from the shop
You may also collect your order from our shop at De Trompet 18C in Enkhuizen. We will notify you when it is ready. When collecting, observe the opening hours in Article 1 and bring your order confirmation.
A purchase made inside the shop is an on-premises purchase. The statutory right of withdrawal in Article 9 applies to distance purchases and therefore not to purchases made in the shop. Exchanges in the shop may be possible; please ask us.
Article 9 — Right of withdrawal
For an online order, you have a 14-day cooling-off period. It begins on the day after you, or a person designated by you, receives the order. If the order is delivered in several shipments, the period begins on the day after receipt of the final shipment.
Within those 14 days, you may withdraw from the agreement without giving a reason. Notify us unambiguously through our returns portal or by email to info@lichcards.nl. State your name, order number and the items you wish to return. You may use the model withdrawal form in our Refund Policy, but this is not compulsory.
After notifying us, you have another 14 days to send the items back. Refusing or returning a parcel without a clear notice is not always sufficient, so always register your return.
During the cooling-off period, handle the product and packaging with care. You may unpack and inspect a product as you would be able to in a physical shop. If you use it more than is necessary to establish its nature, characteristics and functioning, we may charge you for any demonstrable loss in value.
The complete return procedure, including the free return label, is set out in our Refund Policy.
Article 10 — Exceptions to the right of withdrawal
The right of withdrawal does not apply to certain products. The most relevant exception for our shop concerns sealed products with a seal. The value of card products depends heavily on their unopened condition: once the factory seal is broken, a product is no longer sealed and no longer has the same resale value. Sealed products whose factory seal has been broken are therefore excluded from the right of withdrawal. If the factory seal remains intact, the normal right of withdrawal in Article 9 applies.
The right of withdrawal also does not apply to products made to your specifications, products that are not prefabricated or products clearly intended for a specific person.
These exceptions never apply when an item is damaged, defective or delivered incorrectly. In those cases, we will always provide an appropriate remedy as described in Article 12.
Article 11 — Costs and reimbursement after withdrawal
Returns through our returns portal are free. If you choose another method of return yourself, you bear those shipping costs.
We will reimburse you no later than 14 days after receiving your notice of withdrawal. We may wait until we have received the items or until you provide evidence that you sent them back, whichever occurs first.
We will use the same payment method you used, without additional charges. If you return your entire order, we also reimburse the shipping cost of the least expensive standard delivery option we offered. If you chose a more expensive delivery option, we do not reimburse the difference. For a partial return, we refund the returned items.
Article 12 — Conformity and warranty
We warrant that our products conform to the agreement, the specifications in the offer and the reasonable standards of soundness you may expect. For a single card, this means that it corresponds to the condition stated on the product page.
If you receive a damaged, defective or incorrect item, or a card clearly differs from its described condition, contact us as soon as possible at info@lichcards.nl. State your order number and, where possible, include clear photographs. We will resolve the matter at no cost to you by replacing the product, remedying the defect or refunding you.
We sell sealed products in the condition in which they come from the manufacturer. The publisher determines the random contents of boosters, boxes and other sealed products. The particular cards you find are therefore not a matter of conformity.
These arrangements do not affect your statutory rights. As a consumer, you are always entitled to a product that conforms to the agreement, regardless of anything else in these Terms and Conditions.
Article 13 — Complaints procedure
If you are dissatisfied with a product or our service, please tell us. Submit a complete and clear description of your complaint within a reasonable time after discovering the issue, by email to info@lichcards.nl or by telephone on +31 85 744 4550.
We will acknowledge your complaint and provide a substantive response within 14 days. If we need more time to investigate, we will explain why within those 14 days and tell you when to expect a response.
If we cannot resolve the matter together, you may submit the dispute to the competent court as described in Article 16. If you live in another EU country, you may also contact the European Consumer Centre in your country for free advice and mediation.
A complaint does not suspend our obligations unless we confirm otherwise in writing.
Article 14 — Force majeure
If force majeure temporarily prevents us from performing our obligations, those obligations are suspended. Examples include a disruption at the carrier, a publisher postponing a release or a serious technical failure outside our control.
If the force-majeure situation lasts more than 30 days, either you or we may terminate the agreement without charge. If you have already paid, you will receive a full refund.
Article 15 — Personal data
We process your personal data only to fulfil your order, provide customer service and pursue purposes communicated to you in advance. We handle your data carefully and confidentially and comply with the General Data Protection Regulation.
Our Privacy Policy explains which data we process, why we do so, how long we keep it and which rights you have.
Article 16 — Governing law and disputes
All agreements between you and Lichcards are governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Disputes are submitted to the competent Dutch court. If you are a consumer living in another Member State of the European Union, you retain the right to rely on the mandatory consumer protection of your own country and to bring a dispute before the courts of your place of residence.
We would naturally prefer to resolve a dispute together. Please contact us first at info@lichcards.nl.
Article 17 — Final provisions
If a provision of these Terms and Conditions is void or voidable, the remaining provisions continue to apply. The invalid provision will be replaced by an arrangement that reflects its intended purpose as closely as possible.
We may amend these Terms and Conditions. The version in force when you ordered always applies to your order, so please save or print it with your order confirmation.
If you have a question about these Terms and Conditions, email info@lichcards.nl or call +31 85 744 4550.
Last amended: 26 August 2026.