Refund policy

Still not completely satisfied? For most online purchases, you have a 14-day cooling-off period. You do not need to give a reason, and via our returns portal you will receive a free return label.

Cancel purchase

You can choose a refund via your original payment method, a replacement product, or store credit. A replacement or store credit is only available if you choose that yourself.

In brief

  • Register your return no later than 14 days after receipt.
  • Then send the items back within 14 days.
  • Returning via our returns portal is free.
  • There is no fixed administration or restocking fee.

How returns work

  1. Register your return. Use the online cancellation function via the link above. You may also send us a clear cancellation notice within the cooling-off period via info@lichcards.nl. Please include your name, order number, and which items you wish to return.
  2. Pack your order carefully. Return the item complete and, if reasonably possible, in the original packaging. Do not include any cash.
  3. Use the free return label. Via our returns portal you will receive the label. Drop off the parcel and keep the proof of shipment until your return has been processed.
  4. Choose your solution. After receipt, we will check the return and arrange the refund, replacement, or store credit you selected.

Cooling-off period and return period

The statutory cooling-off period ends 14 days after the day on which you, or someone you have designated, received the order. If you receive one order in multiple shipments, the cooling-off period starts after receipt of the last item.

Let us know unequivocally within that cooling-off period that you are cancelling the purchase. This may also be done before your order has been delivered. From your notice, you then have 14 more days to send the items back. The returns portal is the fastest route, but your statutory right does not depend on using the portal. Simply refusing a parcel or sending it back without a clear cancellation notice may be insufficient.

Inspecting the product and diminution in value

You may unpack and inspect a product as you would be able to do in a physical store. Handle individual cards, games, and accessories carefully. If you use a product more than is necessary to assess its nature, characteristics, and functioning, we may only deduct the demonstrable diminution in value.

For products with a factory seal, such as booster packs and sealed boxes, breaking the seal can significantly reduce the resale value. We assess any diminution in value per return; there is no automatic fixed penalty.

Refund

After your cancellation notice, we will refund you no later than within 14 days. We may wait until we have received the items or until you have demonstrated that you have returned them, whichever occurs first.

You will receive the refund via the same payment method you used to pay, at no additional cost. If you return the entire order, we will also reimburse the cost of the cheapest standard delivery we offered. Additional costs of a more expensive delivery method are not refunded. In the case of a partial return, we will refund the returned items.

Damaged, defective, or incorrectly delivered

Did you receive a damaged, defective, or incorrect item, or does a card clearly differ from the described condition? Then contact us as soon as possible via info@lichcards.nl. Please include your order number and, if helpful, attach clear photos. We will provide an appropriate solution at no cost. Your statutory rights in the event of a defective product always remain in force.

Exception for custom work

The right of withdrawal does not apply to items that are specially made according to your individual choices and not pre-produced, or that are clearly personalised for one specific person. This exception does not apply when the item is damaged, defective, or incorrectly delivered.

Model withdrawal form

You may use the text below, but this is not mandatory. Any other unequivocal notice is also valid.

To: Lichcards, De Trompet 18C, 1601 MK Enkhuizen, Netherlands, info@lichcards.nl

I hereby give notice that I withdraw from my agreement concerning the sale of the following items:

  • Item(s):
  • Order number:
  • Ordered on:
  • Received on:
  • Name:
  • Address:
  • Email address:
  • Date:
  • Signature, only when submitted on paper:

Return address and contact

Lichcards
De Trompet 18C
1601 MK Enkhuizen
Netherlands

Preferably send a return using the label from the returns portal, so that we can quickly identify your shipment. Have questions? Email  info@lichcards.nl or call +31 (0)85 744 4550.

Last updated: 4 August 2026.