Frequently asked questions

We aim to dispatch in-stock items ordered before 16:00 on a working day that same day. Orders placed later, at weekends or on public holidays are normally processed the next working day. Pre-orders follow their stated lead time. This does not guarantee delivery the following day.

Yes, to the EU countries available at checkout. Shipping is free from €75. Below that, standard shipping costs €8.50 to Germany and €9.95 to other supported EU countries; an eligible letterbox parcel may cost less. See destinations, rates and estimated delivery times in our shipping policy.

We carefully package singles and sealed products with protection suited to the contents. The shipping method depends on your whole order: flat orders may fit a letterbox parcel, while larger products require a parcel. If anything arrives damaged, contact us with your order number and photos.

If a tracking link is available for your shipment, we email it once the shipment is registered. You can also check your order overview. No dispatch email yet? Check your spam folder or contact us with your order number.

First check your tracking link, if you have one. Delivery times are estimates from handover to the carrier. Is the status unclear or the expected date past? Contact us with your order number and delivery details; we will investigate with the carrier when needed.

Checkout shows this option when your entire order fits through a letterbox, for example singles, sleeves or individual booster packs. Larger items may require a parcel. You do not need to be home for a letterbox delivery. Checkout determines eligibility; see our shipping policy.

Canada is currently our only active delivery destination outside the EU. Standard shipping costs €29.95; an eligible letterbox parcel costs €28.95. There is no free-shipping threshold. Import duties, taxes or clearance fees may be payable by the recipient unless checkout states otherwise. See current destinations and options in our shipping policy.

Checkout shows the payment methods available for your order before you pay. Buy-now-pay-later or instalment options also follow the payment provider’s terms and any eligibility assessment. We process your order once payment has been confirmed.

Contact us as soon as possible with your order number and requested change. We can usually amend the delivery address before handover to the carrier; we will confirm what is still possible. If your order has already arrived, see our returns policy.

After your order is completed and accepted, we send confirmation to the email address provided. Check your spam folder and order overview. Still cannot find it? Contact us with your name, email address used and order details so we can help.

On My invoices, each order has a PDF invoice with our Chamber of Commerce and VAT numbers. Sign in with the email address used for your order. Missing an invoice or see an incorrect detail? Contact us with your order number.

A pre-order is an order for a product that has not yet been released. You pay at checkout; the expected release date and any different lead time appear on the product page. The publisher may change that date. If you have questions about your pre-order, contact us.

When items have different lead times, the longest stated lead time may determine dispatch. Separate orders are useful if you want in-stock items sooner. Already placed a combined order? Contact us to discuss the options for your order.

The publisher sets the expected release date and may change it. We keep you informed when this happens. Check the product information and messages about your order. Have questions about the new estimate or your order? Contact us with your order number.

Condition describes a card’s state, such as Near Mint or visible wear. We assess both front and back; the largest or most noticeable damage determines the final condition. Near Mint does not necessarily mean completely flawless. See explanations and examples in our card condition guide.

Use search and filters to find your card. Check the set, card number, language, version and condition before selecting the correct variant. The product page describes what you are buying; an image may show an example copy. Unsure? Ask us for help.

Check the selected variant on the product page: language, version or edition, finish and condition can vary between cards. Only the selected variant belongs to your order. An image may not show every detail. Use the product information and condition guide, or ask us if unsure.

Check availability for the selected variant on the product page. Another language, finish or condition may have different stock. Pre-orders have their own lead time. If an ordered item turns out to be unavailable, we will contact you and refund any amount already paid.

Booster and other sealed-product contents are determined by the publisher and are random. A specific card or rarity is therefore not guaranteed unless the product description expressly states it. Before buying, read exactly what is included in the packaging offered.

Sign in to your customer account before ordering. The base rate is 1 point per euro spent on paid orders; points are added after processing. Find your current balance, progress, rewards and discount codes in My Lich Points. Learn more about our points programme.

Open My Lich Points → Redeem. Choose a whole number of points for a discount or an available product reward and review your choice. The overview shows your current balance, minimum and points cost. Successful redemption gives you a personal code; product rewards are available while stocks last.

Open My discount codes and copy a code or choose apply. Use your own customer account and check the discount before paying. Conditions, eligible products and combinations vary by code; checkout shows which discount can apply to your order.

Points remain valid for 720 days. Your personal points overview shows the expiry information that applies to your points. Check it before continuing to save or redeem. See something incorrect? Contact us with your account details and any relevant order information.

No. Choosing a savings goal only helps track progress: it does not reserve stock or deduct points. Redemption is only complete when your personal points overview confirms it and you receive the corresponding code.

Your level and progress are based on the points you have earned. Find your current level, progress towards the next level and any available level benefits in My Lich Points. Follow the conditions shown there; checkout determines whether a level code can combine with another discount.

Yes, through our buylist tool for Pokémon, Magic and Yu-Gi-Oh! Search by card name or number, or paste a list. Select the correct version and condition, review the estimate and submit your list with your details. The final offer follows after our check.

No. Our buylist tool provides an estimate based on your card selections and condition. You can compare a bank payout and store credit. Submit your list once it is correct; the final offer follows after our check. The estimate is not a guaranteed payout.

Add the correct cards, version, condition and quantities in our buylist tool. Search by name or card number, or paste your list. Enter your details when submitting and add photos when the tool requests them. Accurate card information helps us assess your offer.

Most online purchases have a 14-day cooling-off period after receipt. Notify us within that period through our returns portal or clearly by email. You then have another 14 days to send the items back. See all steps and conditions in our returns policy.

Our returns portal provides a free return label. If you choose another return method yourself, you pay those shipping costs. There is no fixed administration or restocking fee. See conditions and any reduction in value in our returns policy.

Contact us as soon as possible with your order number and a clear description. Include photos of the item and packaging when possible. For a damaged, faulty or incorrect item, or a clear difference from the described condition, we arrange an appropriate solution at no cost.

Breaking a factory seal can greatly reduce resale value. Under our returns policy, we assess any demonstrable reduction in value for each return; there is no automatic fixed penalty. Contact us if unsure. Your rights for damaged, faulty or incorrect items still apply.

If collection is available for your order, select it at checkout. Orders are usually ready within four hours during opening hours at De Trompet 18C, 1601 MK Enkhuizen. Always wait for your collection confirmation and bring it with you. See our shop details.

Our shop at De Trompet 18C in Enkhuizen opens Monday to Friday, 10:00–17:00, and Saturday, 12:00–15:00. We are closed on Sundays. You can visit to browse or ask for advice. See our contact details.

Email info@lichcards.nl, call +31 (0)85 744 4550 or use our contact form. Include your order number for order questions. For damage or unclear delivery, photos and tracking details help us assist you faster.