Frequently asked questions
Quick answers about shipping, packaging, collection, returns, card condition, payment and selling cards to Lichcards.
How much is shipping within the Netherlands and Belgium?
Orders of €75 or more ship free to the Netherlands and Belgium. Below that the charge is €5.95. Your basket shows how much you still need to spend to qualify for free shipping.
When will my order be dispatched?
Order on a working day before 16:00 and your parcel goes out the same day. Orders placed after 16:00, at the weekend or on a public holiday are sent on the next working day.
Do you ship to other European countries?
Yes, and free shipping from €75 applies there too. Below that it is €8.50 to Germany and €9.95 to the other EU countries. The exact amount appears at checkout once you have entered your address.
How are my cards packed and shipped?
Single cards go into a penny sleeve first and then into a toploader, so they cannot bend or slide around. Everything is then sent in a bubble envelope. That way your order reaches you in the same condition it left the shop.
Can I collect my order?
Yes, and it is free. Choose collection at checkout; your order is usually ready within four hours at our shop at De Trompet 18C in Enkhuizen, the Netherlands. You will hear from us as soon as it is waiting for you.
What are the shop opening hours?
Monday to Friday from 10:00 to 17:00 and Saturday from 12:00 to 15:00. Closed on Sunday. We are a real shop rather than a marketplace, so you are welcome to drop in to browse or ask for advice.
Which payment methods can I use?
The options depend on your country. For the Netherlands and Belgium you can use iDEAL and Bancontact; everywhere we ship you can pay by credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay. If you prefer to pay later or in instalments, you can use Klarna.
Can I return my order?
Yes. You have a 14-day cooling-off period from the moment your order arrives. The exact conditions and the steps to register a return are in our returns policy. If something arrived damaged or is not right, contact us with a photo and we will sort it out.
What do the different card conditions mean?
Single cards carry a condition that tells you how they look, from Near Mint (as good as new) down to Played (clearly used). Our card condition guide explains each term with examples of what to look for.
How does a pre-order work?
With a pre-order you reserve a product that has not been released yet. You pay when you order and we set it aside; as soon as the release arrives, your parcel goes out. Ordering a pre-order together with items that are in stock? Let us know if you would rather have those sooner.
Can I sell Pokémon cards to Lichcards?
Yes. We buy single cards as well as complete collections. Fill in the form on our card buying page describing what you have and you will get a fair, no-obligation offer. If you accept, we agree together how the cards reach us.
What are loyalty points?
You collect points with every order — each product page shows exactly how many that item earns. Your balance and what you can spend it on are on the loyalty points page.
How many single cards do you have in stock?
More than 40,000, across Pokémon, Magic, Yu-Gi-Oh!, One Piece, Lorcana and a good number of other games. Everything listed on the site is physically here in Enkhuizen.